Bunny Agency
High-Volume Creator Management
The Challenge
As one of the fastest-growing agencies with 112 creators, Bunny Agency faced a scaling crisis. Their team of 8 account managers was overwhelmed trying to provide personalized support to each creator while managing daily operations like content approval, fan engagement, and performance reporting. Manual processes were breaking down, leading to delayed responses, missed opportunities, and creator frustration. The agency needed to automate routine tasks without losing the personal touch that made them successful.
The Solution
Bunny Agency implemented OnlyFinder's full automation suite, including AI-powered chatting, automated content workflows, and intelligent task routing. The platform's bulk operations tools allowed account managers to handle multiple creators simultaneously, while smart notifications ensured urgent issues received immediate attention. Custom automation rules handled repetitive tasks like welcome messages, subscription renewals, and content scheduling, freeing up the team to focus on high-value activities like strategy and creator development.
Key Features Implemented
- AI chatbot for handling routine fan inquiries 24/7
- Automated content approval and scheduling workflows
- Bulk message campaigns with personalization tokens
- Smart task routing based on account manager expertise
- Automated performance alerts and anomaly detection
- Integration with payment processors for automated invoicing
The Results
Bunny Agency's revenue grew 215% in the first year after implementing OnlyFinder, while maintaining the same team size. The platform automated 68% of routine tasks, allowing each account manager to effectively support 14 creators instead of the previous 8. Creator satisfaction scores improved by 42% as response times decreased and support quality increased.
"OnlyFinder's automation allowed us to scale without sacrificing quality. We're now managing 112 creators with the same team that struggled with 64."
— Sarah Chen, CEO, Bunny Agency
Long-Term Impact
The efficiency gains from OnlyFinder enabled Bunny Agency to pursue an aggressive growth strategy, expanding into new markets and creator niches. The agency now uses OnlyFinder's data to identify high-potential creators for recruitment and provides data-driven onboarding that accelerates new creator success. Team burnout decreased significantly as account managers could focus on strategic work rather than repetitive tasks, leading to improved retention and job satisfaction.